Resort Policies

  • Guests are not allowed to bring pets. Sorry, no exceptions
  • Late check-outs are subject to 1/2 day charge
  • Check-in is after 4:00 pm
  • Check-out is by 10:00 am

We will try to accommodate all early check-in and late check-out requests whenever possible. 

Winter Cancellation Policy for arrivals between November 1 and April 30

  • 1 night non-refundable deposit due upon booking
  • 100% due 30 days prior to arrival
  • Cancellations 31 days or more prior to arrival are subject to the 1 night non-refundable deposit 
  • Cancellations 30 days or closer to arrival are non-refundable 

Summer Cancellation Policy for arrivals between May 1 and October 31

  • 1 night non-refundable deposit due upon booking
  • 100% of reservation charged 72 hours prior to arrival
  • Cancellations more than 72 hours prior to arrival are not charged (the 1 night non-refundable deposit is kept by the property)
  • Cancellations inside of 72 hours prior to arrival are non-refundable

Housekeeping & Cleanliness

Housekeeping, which is limited to emptying trash and replacing towels left on the floor, will occur every other day beginning on the third day of your stay. Linens will be changed upon request. Airbnb and VRBO guests do not receive housekeeping. 

We are committed to upholding the Hyatt Global Care & Cleanliness Commitment.

Additionally, we have successfully achieved GBAC Star™ Facility Accreditation, as verified by the Global Biorisk Advisory Council, a division of ISSA, the worldwide cleaning industry association. This accreditation is reserved for those facilities that demonstrate the superior ability to prepare for, respond to, and recover from biorisk and infectious disease situations. Accreditation number 489877. 

Parking

Parking is available in the adjacent town parking lot. There is a charge by the Town of Snowmass Village of $17.50/day in the winter season, which you can pay upon check-in to receive your permit. There is no charge in for parking in the town lots during the summer and fall.

Insurance

We strongly recommend that our guests purchase trip cancellation and interruption insurance to protect against losses due to unforeseen circumstances. Review the plan details here and then contact our reservations department to purchase, or purchase online >

Rollaways and Pack and Plays

Rollaways are available for $25.00 per night. Pack n' Plays are complimentary. Please reserve in advance as they are subject to availability.

Tax

Rates do not include state and local tax which are subject to change. Tax is currently at 12.8% and calculated on gross rate.

Resort Fee

All reservations will be subject to a taxable 6% resort fee which covers varying services at the property.

Condominium Disclosure

Because Destination Residences Snowmass acts as rental agent for individual condominium owners, rented accommodations cannot be completely controlled. For this reason, specific units cannot be guarantee